We strive to process and ship orders promptly within 24 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping shipping page

Returns are processed as quickly as possible, starting with shipment from your postal office to a consolidation hub and then to our warehouse for inspection. You can track your return’s status via our Return Portal. Refunds can be issued either to your original payment method, which typically takes 7-10 business days. You’ll receive email notifications once your return is processed and the refund is issued.

Do you need to return your purchase? We're here to assist you! You have up to 14 days from the date of delivery to make your decision. Please note we are not responsible for paying any customs charges (import duty or tax). You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track&trace or proof of shipment. 

Returning is quick and easy. To request a return, go to our contact us contact us page

All returned items must be unworn, unwashed, and in their original condition with tags attached. Items must be returned in their original packaging. We do not accept returns that have exceeded the 14-day return period. 

Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.

Bundles/Multipacks: Bundle products must be returned as a complete unit, including all individual items, tags and the original packaging that was included in the bundle. If any individual items are missing or damaged, the return may be subject to rejection.

Returning is quick and easy. To request a return, please go to our Contact us page. If you want to know more about our return policy, please visit our Returns Returns page.

We offer a variety of payment methods to make your shopping experience convenient and secure. Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

We advise you to check the size guide on the product page. You can find this by clicking on "size finder" which is located right below the size selector. By doing so, you will find the perfect size for you. 

You can leave your email address on the relevant product page. You can do this by clicking on the 'Size out of stock?' button when choosing the size. This way you will be automatically notified as soon as the item is back in stock.

We recommend always following the care instructions on the label inside the garment. Different fabrics and constructions may require specific care to maintain the quality and fit.

Following the care label ensures your garment stays in the best possible condition over time.

At the moment, we do not offer digital or physical gift cards as a standard product on our website.

If you are interested in purchasing a gift card, please contact our team at info@cevior.com and we will do our best to assist you.

We stand behind the quality of our products and aim to address any concerns or issues promptly. Our warranties typically cover manufacturing defects and workmanship issues for a specified period from the date of purchase. However, please note that warranty terms and conditions may vary between products,.

We strive to process and ship orders promptly within 24 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website

We deliver worldwide. CEVIOR orders are shipped with trusted carriers such as DHL, PostNord, UPS and local carriers.

Visit our Shipping page for rates and lead times per country.

Orders received on weekdays before 20:00 CET, are dispatched the same day. Orders placed after this time will be sent on the following day. Weekend orders are scheduled for shipment on Mondays.

The estimated shipping duration as stated on our shipping page commences from the day your order is dispatched.

As we move fast it is not possible to make changes or cancel your order after it being placed. In case you do require assistance from us about receiving your order, we are here to assist you. Please contact our customer support team for any inquiries: info@cevior.com or visit our Contact page

Shipping costs are calculated based on the destination of your order. For detailed information about country specific shipping rates, please visit our Shipping page.

Additional Information

• Orders are typically processed and dispatched within 24 hours.
• Delivery times may vary depending on your location.
• Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your shipment.

We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double check their orders before finalizing payment.

If you have any questions or concerns regarding your order, please don't hesitate to contact our customer support: info@cevior.com or visit our Contact page. We're here to assist you in any way we can within the constraints of our rapid processing system.

If the item(s) are not to your liking you can always return them within 14 days

During the checkout process, you'll have the option to enter your gift card or voucher code in the designated field. After entering your code, click or tap the 'Apply' button to redeem your gift card or voucher. The total amount will be adjusted accordingly. Once your gift card or voucher has been successfully applied, continue with the checkout process as usual. Review your order details, enter any additional information required, and complete your purchase.

If you encounter any difficulties while redeeming your gift card or voucher, please don't hesitate to reach out to our customer support team for assistance. We're here to help ensure a smooth and enjoyable shopping experience for you.

If your tracking information indicates that your order has been delivered but you haven't received it, here are a few steps you can take:

Check Your Delivery Location: Double check the delivery address to ensure that it was entered correctly when placing the order. Sometimes, packages may be delivered to a neighbor, front desk, or a different location on your property.

Look for Delivery Notes: Check for any delivery notes left by the carrier. Sometimes, carriers leave packages in secure locations or with a receptionist if you're not available to receive the delivery.

Contact the Carrier: Reach out to the shipping carrier listed in your tracking information. Provide them with your tracking number and explain the situation. They may be able to provide additional details about the delivery or initiate an investigation into the matter.

Contact Customer Support: If you're unable to locate your package after following the above steps, contact our customer support team. Provide them with your order details and tracking information. We'll work with you to resolve the issue and ensure that you receive your order as soon as possible.

File a Claim: In some cases, if a package is marked as delivered but not received, you may need to file a claim with the shipping carrier. Our customer support team can assist you with this process and provide any necessary documentation.

Rest assured, we're here to help resolve any delivery issues and ensure that you receive your order. Please don't hesitate to reach out to us for assistance.

If you realize the mistake shortly after placing your order, contact our customer support team immediately. The sooner you reach out, the better the chances of correcting the address before the order is shipped.

If your order has already been processed or dispatched and you're unable to update the address through our customer support team, contact the shipping carrier directly. Depending on the carrier's policies, you may be able to request a package redirection or rerouting to the correct address. This often involves an additional fee and is subject to carrier approval.

To avoid similar issues in the future, double check your shipping address before finalizing your order. Ensure all details, including apartment numbers, street names, and postal/ZIP codes, are accurate.

VAT is covered in the listed prices for all purchases made through our website. You won't encounter any additional charges related to VAT during the checkout process. We strive to provide transparent pricing to make your shopping experience as straightforward as possible. If you have any questions or need further clarification, feel free to reach out to our customer support team for assistance.

You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of minimum 6 digits), order summary and the shipping address.

Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.

If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary.

Do you need to return your purchase? We're here to assist you! You have up to 14 days from the date of delivery to make your decision. Please note we are not responsible for paying any customs charges (import duty or tax). You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track&trace or proof of shipment. 

Returning is quick and easy. To request a return, please visit our Contact page.

All returned items must be unworn, unwashed, and in their original condition with tags attached. Items must be returned in their original packaging. We do not accept returns on items that have exceeded the 14-day return period. 

Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.

Bundles/Multipacks: Bundle products must be returned as a complete unit, including all individual items, tags and the original packaging that was included in the bundle. If any individual items are missing or damaged, the return may be subject to rejection.

1+1 and 2+1 Deal items: We do not offer refunds for free items obtained through this promotion.

Returning is quick and easy. To request a return, please visit our Contact page. If you want to know more about our return policy, please visit our Return page.

Return costs are the responsibility of the customer and may vary depending on the courier and the country the return is shipped from. We recommend choosing a tracked shipping service to ensure your return reaches us safely.

Returns are processed as quickly as possible, starting with shipment from your postal office to a consolidation hub and then to our warehouse for inspection. You can track your return’s status via our Return Portal. Refunds will be issued to your original payment method, which typically takes 7-10 business days. You’ll receive email notifications once your return is processed and the refund is issued.

Currently, we do not offer exchanges on orders from any country.

We only offer a refund on the same payment method that is used, therefore a new order can be made.

Your order number can be found in the confirmation email you received after placing your order. This is a 4 digit code. If you have not received this e-mail correctly, our customer service will be happy to help you.

If you've already initiated the return process and the product is sold out, we'll reach out to you directly. Our team will work with you to find a suitable solution, whether it's selecting a different product, receiving storecredit or exploring other options.

If you receive a damaged or defective item, please contact us immediately for assistance. Our team will assess your request and opt for the best solution.

We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days. In the unlikely event that this does not work out, please ask our customer service for the possibilities.

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. 

From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.

If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available on email or chat 7 days a week to answer all the questions you may have.

To contact us by email, please use info@cevior.com  or click here

We always aim to answer every question within 24 hours.