CEVIOR Help Center
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Are items in stock and when do you ship?
All items shown on our website are in stock at our Swedish warehouse and dispatch within 24 hours. We do not use pre orders.
How do I track my order?
Use your tracking number on our Track your order page, the link is also in your confirmation email.
Can I cancel or edit my order?
Contact support within one hour after checkout, if your parcel is unshipped we will help with changes.
I entered the wrong address, what should I do?
Contact us immediately, if the order has not shipped we will update the address, if it has shipped we will request a reroute with the carrier.
Tracking says delivered but I did not receive it, what now?
Please check pickup points and neighbors, if still missing contact us and we will investigate with the carrier.
Can I get an invoice for my order?
Invoices are emailed automatically after purchase, you can also request a new copy from support.
Do you ship worldwide?
Yes, we ship worldwide with tracked delivery through PostNord only.
How long does delivery usually take?
In Sweden delivery is typically 1 to 2 business days, within the EU 2 to 5 business days, worldwide 4 to 8 business days. To the United States delivery time can vary depending on customs and flight capacity.
Are taxes and duties included in the price?
Within the EU VAT is included, outside the EU local duties and taxes may apply upon delivery.
Which courier handles my shipment?
We dispatch with PostNord only.
Can I change the delivery address after ordering?
If the parcel has not shipped we can update the address, please contact support as soon as possible.
My parcel is delayed, what can I do?
Use your tracking link for live updates, if it does not move for 48 hours contact us and we will check with the carrier.
What is your return window?
You can return items within 14 days in original condition, our support team provides the instructions and the return address.
How do I start a return?
Send a request via our Contact page, we will reply with the steps.
Who pays the return shipping?
The customer covers return shipping costs unless stated otherwise in campaign terms.
When do I receive my refund?
Refunds are processed within 3 to 5 business days after inspection at our warehouse.
Can I exchange for another size or color?
We do not offer direct exchanges, please return the item and place a new order.
My item arrived damaged, what now?
Contact us within five days of delivery with photos, we will find the best solution quickly.
Which payment methods are available?
We offer most major payment methods and the available options vary by country and checkout.
Do your prices include VAT in the EU?
Yes, EU orders include VAT and the breakdown appears on your invoice.
My payment was declined, what should I do?
Please check funds and verification with your bank or provider, then try the same method again or use an alternative method.
Will you restock sold out items?
Selected items may restock, subscribe to the newsletter for early access and stock alerts.
How should I care for my product?
Every garment includes a care label with washing and care instructions, follow the label for the best result and product longevity.
Where can I find size guidance?
Each product page includes size charts and fit notes, you can also ask support for tailored advice.
Do you offer discount codes?
Yes, subscribe to our newsletter for exclusive offers and early access to drops.
Can I combine multiple codes?
Only one discount code can be used per order, exclusions are shown at checkout.
Do codes apply to sale items?
Some campaigns exclude sale items, rules appear in the offer terms and at checkout.
Where is CEVIOR based and do you ship worldwide?
We operate from Sweden and we ship worldwide with tracked delivery, shipments are handled by PostNord.
How can I contact you?
Use our Contact page, we usually reply within 24 hours on business days.
Do you offer digital gift cards?
Yes, digital gift cards are delivered by email with a unique code, they can be used at checkout like a normal payment method.